Management Consulting

We impact competencies and improve role execution.

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Increase Your Profitability

We are experts at improving supervisory and operational front-line leader capability – the drivers of daily productivity and profitability. We have a proven track record in operational optimisation, are thought-leaders in supervisory and operational front-line leadership development and have a tried-and-tested “Coaching to Performance ” framework.

Supervisors and operational front-line leaders are pivotal in their teams’ effectiveness. They determine the operational performance of the organisation—and thus its prosperity. We understand that the performance of your supervisors drives daily productivity and ultimately, business success. When supervisors lack sufficient capacity, we know this represents an opportunity cost to your business in terms of lost profitability.    

As game-changers in supervisory and front-line leader development, our interventions combine problem-solving, competency development, training, and on-the-floor coaching supervisory and front-line leader development, through our “Coaching to Performance” (that links competency development, training, and on-the-floor coaching for real operational improvement) and addresses “The 8 Supervisor Habits of Performances”. Our interventions typically deliver an ROI of 5-10 times.

We helped Gold Fields South Deep achieve an increase of 41% in gold production by improving their supervisors’ competency levels.

“We’ve seen a remarkable improvement in most production metrics (during 2019), resulting from a culmination of initiatives centred around our people, including organisational culture, processes, systems and technical improvements; a process supported by OIM.” ~ Martin Preece, Executive Vice-President Gold Fields.

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What We Do

We link competencies, theory and coaching to measure real operational improvement through our “80-20 Intervention”.  80% of our time is dedicated to on-the-floor coaching and operational optimisation, while 20% is focused on in-classroom training and competencies.

This integrated multifaceted approach bridges the learning transfer gap and has been proven to result in operational efficiency and improvement. The rationale behind it is simple: if both the competencies and operational management skills of supervisors are developed in a cohesive manner, team effectiveness improves—enhancing organisational performance. This is typically seen through the improved utilisation, availability, efficiency, and quality of their teams’ work.

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How Do We Do this?

The Supervisory Slope

The slope represents maturing supervisors from being informal reactive and unstructured decision makers to becoming innovate thinker’s and advising their peers on how to be proactive and ensure continuous improvement within the teams.

78% of supervisors follow an unstructured, reactive approach to job execution.

The 8 Habits of Effective Supervisors

Through our work we’ve been able to identify, and categorise “The 8 Supervisor Habits of Performance” that will create effective, competent and efficient Mining Supervisors. We identified 8 indicators as the underlying causes of poor operational performance and by addressing these and instilling them as habits for supervisors to follow, we’re able to improve the overall effectiveness of supervisors and, in turn, your overall profitability.

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Assertiveness

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Communication

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Empathy

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Leadership

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Analysis & Problem Solving

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Planning & Organising

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Confidence

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Role Execution

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Why Choose us?

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Our Key Services

01. Supervisory & Operational Leadership Development

As thought leaders in front-line leader development, we have developed a cutting-edge supervisory programme which links behavioural and operational improvement. We call this “Coaching to Performance” and more than 1,000 supervisors have already benefitted from it.

We enable real and lasting transformation through an impactful combination of:

Sustainability is created through the involvement of direct managers, fostering a coaching culture and scheduled quality checks.

Our interventions typically deliver an ROI of 5-10 times and once implemented, 90% of supervisors execute their daily tasks competently. Find out how we’ve delivered ROI to other partners.

02. SORD

We believe that mobilising supervisors is the quickest way to accelerate production and obtain business results. Within only three weeks, you can review your team’s readiness to tackle the new normal. Our “Supervisor Operational Readiness Diagnostic” helps prepare you for your operational targets within the next two quarters. It will identify the current competency level of your supervisors and what needs to be done to deliver results.

This rapid diagnostic product determines the operational capabilities of your supervisors by identifying their competencies and how effectively they execute operational tasks, while also reviewing the tools they use to achieve current operational goals.

The outcomes of SORD:

Key diagnostic elements of SORD:

03. Productivity Improvement

Improve efficiencies and throughput, reduce operating costs and resolve operational constraints. Services include:

“When your operational front-line leaders don’t perform, your profitability is at risk.”

Let us show you how we can dramatically improve your results

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